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Using the API in the jtel system involves using the getCallerInformation object in a routing application. A sample routing application is shown here: getCallerInformationThis object performs calls the REST API getCallerInformation in the SalesForce instance. The following parameters are provided:
Note: all fields returned from the sales force query, will be available in the GUI in the form: $SalesForce.<FIELD_NAME> Save additional information and user dataThis object is used, to save the data from the query. The most important steps are:
ResultsThe following shows the results in an incoming call in the jtel system. The CRM Link contains a link to the SalesForce record, and User Data contains the SalesForce Id.
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Bei der Verwendung der API im Jtel-System wird das getCallerInformation-Objekt in einer Routing-Anwendung verwendet. Ein Beispiel für eine Routing-Anwendung wird hier gezeigt Using the API in the jtel system involves using the getCallerInformation object in a routing application. A sample routing application is shown here: getCallerInformationThis object performs calls the REST Dieses Objekt führt Aufrufe der REST-API getCallerInformation in the der SalesForce instance-Instanz aus. The following parameters are providedDie folgenden Parameter werden zur Verfügung gestellt:
Hinweis: Alle Felder, die von der Sales Force abfrage zurückgegeben werden, sind in dem GUI in der Form verfügbarNote: all fields returned from the sales force query, will be available in the GUI in the form: $SalesForce.<FIELD_NAME> Save additional information and user dataThis object is used, to save the data from the query. The most important steps are:
Speichern Zusatzinfo. und Benutzer DatenDieses Objekt wird verwendet, um die Daten aus der Abfrage zu speichern. Die wichtigsten Schritte sind:
Parameter | Example Value | Description | Additional Info | This value will be shown as "Additional Info" in the jtel client. Any fields returned from SalesForce could be used here. | User Data | $SalesForce.Id | This value will be used in the statistics of the ACD (in particular, this will be saved in the table StatisticsPartA). Also, this value is used to call the screen pop routine in SalesForce from the Micro Client. | User Data 2 | Optionally additional values can be saved here. These values are saved in the StatisticsPartA table in the jtel database. | User Data 3 | Optionally additional values can be saved here. These values are saved in the StatisticsPartA table in the jtel database
This URL is provided in the mini client and full client, to access the SalesForce record. If enabled, the Micro Client will automatically popup the record in the active SalesForce window. | Results
ErgebnisseIm Folgenden werden die Ergebnisse bei einem eingehenden Anruf im Jtel-System gezeigt. Der CRM-Link enthält einen Link auf den SalesForce-Datensatz, und die Benutzerdaten enthalten die SalesForce-The following shows the results in an incoming call in the jtel system. The CRM Link contains a link to the SalesForce record, and User Data contains the SalesForce Id. |