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Connecting the PBX - PBX Side ConfigurationConnecting the Innovaphone PBX to the jtel System is described here: http://wiki.innovaphone.com/index.php?title=Howto:Jtel_ACD_-_jtel_GmbH_-_3rd_Party_Product Note, that this is one possible configuration. With innovaphone, it is recommended that ALL numbers to and from jtel are routed in E.164 format without a plus prefix. This configuration guide uses E.164 numbers. If these are not being used, then some parameters recommended below will not apply and will have to be changed. Connecting the PBX - jtel Side ConfigurationPrerequisites
Required DataThe following data will be required:
Configure the PBX Trunk in jtelMaster DataThe important settings are shown in the screenshot below:
TrunksCreate a trunk for the 8-Server machine, and add this to the trunk group on the "Trunks" tab. PBX ConnectorInstall the PBX ConnectorCopy the files from \\acd-store\shared\JTELCarrierPortal_dev\WebServices\Install\Innovaphone\ServiceV11 to the 8-Server machine, for example to c:\JTELInnovaphoneServiceV11 Create a jtel SOAP UserThe SOAP user is created as a normal user in the jtel System, with client administrator privileges. The client admin account can be used if desired, or a special account is created. Configure the PBX ConnectorThe Innovaphone PBX connector connects to one PBX and one jtel Client. If more are required, it must be installed and configured multiple times. The configuration file for the PBX connector is in JTELInnovaphonePBXService.exe.config Usually, only the following settings will need to be changed.
The following shows an excerpt from the XML configuration file for the PBX connector JTELInnovaphonePBXService.exe.config
Start ConnectorStart the connector and make sure it is receiving the required data from the PBX. Note - a proxy server connection should NOT be used between the jtel Innovaphone PBX connector and the PBX, and this network configuration should be changed if present. This is due to most proxy servers not being able to correctly handle the long polling requests required by the SOAP connector. System Parameters
Client SettingsThe following settings should be made in the client account on the jtel System:
See screenshot below: Recommended Tests
TroubleshootingPBX Performance IssuesUse this guide from Innovaphone to isolate the problem: http://wiki.innovaphone.com/index.php?title=Reference:Device_Health_Check Softphone Calls Dropping / Softphone Audio QualityUse this guide from Innovaphone to configure the system: |
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Connecting the PBX - PBX Side ConfigurationConnecting the Innovaphone PBX to the jtel System is described here: http://wiki.innovaphone.com/index.php?title=Howto:Jtel_ACD_-_jtel_GmbH_-_3rd_Party_Product Note, that this is one possible configuration. With innovaphone, it is recommended that ALL numbers to and from jtel are routed in E.164 format without a plus prefix. This configuration guide uses E.164 numbers. If these are not being used, then some parameters recommended below will not apply and will have to be changed. Connecting the PBX - jtel Side ConfigurationPrerequisites
Required DataThe following data will be required:
Configure the PBX Trunk in jtelMaster DataThe important settings are shown in the screenshot below:
TrunksCreate a trunk for the 8-Server machine, and add this to the trunk group on the "Trunks" tab. PBX ConnectorInstall the PBX ConnectorCopy the files from \\acd-store\shared\JTELCarrierPortal_dev\WebServices\Install\Innovaphone\ServiceV11 to the 8-Server machine, for example to c:\JTELInnovaphoneServiceV11 Create a jtel SOAP UserThe SOAP user is created as a normal user in the jtel System, with client administrator privileges. The client admin account can be used if desired, or a special account is created. Configure the PBX ConnectorThe Innovaphone PBX connector connects to one PBX and one jtel Client. If more are required, it must be installed and configured multiple times. The configuration file for the PBX connector is in JTELInnovaphonePBXService.exe.config Usually, only the following settings will need to be changed.
The following shows an excerpt from the XML configuration file for the PBX connector JTELInnovaphonePBXService.exe.config
Start ConnectorStart the connector and make sure it is receiving the required data from the PBX. Note - a proxy server connection should NOT be used between the jtel Innovaphone PBX connector and the PBX, and this network configuration should be changed if present. This is due to most proxy servers not being able to correctly handle the long polling requests required by the SOAP connector. System Parameters
Client SettingsThe following settings should be made in the client account on the jtel System:
See screenshot below: Recommended Tests
TroubleshootingPBX Performance IssuesUse this guide from Innovaphone to isolate the problem: http://wiki.innovaphone.com/index.php?title=Reference:Device_Health_Check Softphone Calls Dropping / Softphone Audio QualityUse this guide from Innovaphone to configure the system: |