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Sv translation
languageen

To setup the ACD optimally using rules, it is useful to analyse the operation of the call center. This applies particularly to the call flow, the route that calls take through the call center.

Choose Logging - Call Log in the main menu. The table shows data to all calls made to the system. The system standard setting is to log information on all calls.


Sv translation
languagede

Um die ACD über Regeln optimal einstellen zu können, ist es sinnvoll, das Geschehen im Callcenter zu analysieren. Dies betrifft vor allem den Call-Flow, also den Weg der Anrufe durch das Callcenter.

Wählen Sie Logging — Call-Log im Hauptmenü. In der Tabelle werden Daten zu allen Anrufen angezeigt. Standardmäßig werden alle Anrufe an das System geloggt.