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It is possible to go back to a previous incarnation of the stack / installation as needed.

All Backup Scenarios

Warning

None of the backup scenarios described provide:

  • Backup of call recording audio files and voice recordings
  • Backup of detailled call and process logs

If you require retention of these files, then you must provide an FTP storage to which call recordings and voice recordings will be uploaded. 

Detailled call and process logs are not be backed up in any scenario.

jtel Cloud SaaS Customer WORM Storage backup

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