Salesforce announced that starting with Spring ’26, the creation of new Connected Apps will be restricted. Integrations must use External Client Apps (ECA) instead. The Salesforce integration in the jtel portal has been updated to support authentication via the OAuth Client Credentials Flow, which is required when using External Client Apps. A new configuration option “Use Client Credentials Flow” has been added to the Salesforce client settings in the jtel portal. When enabled, authentication is performed using the Client ID and Client Secret, and the fields Username, Password, and Security Token are no longer required. Existing integrations using Connected Apps and username/password authentication continue to be supported. The Salesforce documentation has been updated accordingly. |