...
| language | en |
|---|
AcdB - AcdGetTransferredCallsByAgent_GroupServiceNumber
Criteria Used ( ACD Group Service Number KPIs) | Description |
|---|---|
b.bOutbound = 0 AND b.TransferAcdSynonymsID IS NOT NULL AND b.bTransferExternalNumber = 1 AND b.bTransferAgent = 1 | All inbound calls which entered an ACD group and service number within a particular time slice, which were either forward to another agent or to an external |
...
| language | fr |
|---|
AcdB - AcdGetTransferredCallsByAgent_GroupServiceNumber
...
Critères utilisés ( KPIs du numéro de service du groupe ACD)
...
Description
...
b.bOutbound = 0
AND b.TransferAcdSynonymsID IS NOT NULL
AND b.bTransferExternalNumber = 1
AND b.bTransferAgent = 1
...
destination |
...
. |