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Functionality | Resource | Visibility of What (X = visible, no X = invisible / removed) |
|---|---|---|
| Header Area | portal.Acd.UsersProfilesButtons | Users profiles buttons and popup for running a user profile. |
portal.Acd.Header.Teams.Activity | Teams activity. | |
portal.Acd.Header.Teams.Availability | Teams availability. | |
| Tabs in Agent Home | portal.Acd.AgentHome.CallProcessing | Tab: Call Handling |
portal.Acd.AgentHome.CallHistory | Tab: Calls | |
portal.Acd.AgentHome.CurrentCalls | Tab: Queue | |
portal.Acd.AgentHome.DiallerCampaigns | Tab: Dialler | |
portal.Acd.AgentHome.InboundStatus | Tab: Inbound Status | |
portal.Acd.AgentHome.MediaEvents | Tab: Media Events | |
portal.Acd.AgentHome.MediaHistory | Tab: Media History | |
portal.Acd.AgentHome.Records | Tab: Dossier | |
Various Functions | portal.UserData.Clients.Options.ForeignSystem | Client wide URLs. |
portal.Acd.AgentHome.CallNotes | Function Area: Call Notes | |
portal.Acd.AgentHome.CallProcessing.CallRecording | Function Area: Call Recording | |
portal.Acd.AgentHome.CallProcessing.TransactionCodes | Tab: Transaction Codes (Simple). | |
portal.Acd.AgentHome.CallProcessing.TransactionCodes.Categories | Tab: Transaction Codes (Tree). | |
Call Handling Functions | portal.Acd.AgentHome.CallProcessing.CallbackRequest | Button: Callback |
portal.Acd.AgentHome.CallProcessing.DiallerAnsweringMachine | Button: Answering Machine | |
portal.Acd.AgentHome.CallProcessing.DiallerChangeStatus | Button: Result | |
portal.Acd.AgentHome.CallProcessing.GetSupervisor | Button: Supervisor | |
portal.Acd.AgentHome.CallProcessing.Hangup | Button: Hangup | |
portal.Acd.AgentHome.CallProcessing.HoldRetrieve | Button: Hold / Retrieve | |
portal.Acd.AgentHome.CallProcessing.JunkCall | Button: Junk Call | |
portal.Acd.AgentHome.CallProcessing.Offhook | Button: Offhook | |
portal.Acd.AgentHome.CallProcessing.Refer | Button: Refer | |
Make Outbound Call Area | portal.Acd.AgentHome.Call.DoCall | Whole Area visible / invisible |
portal.Acd.AgentHome.CallProcessing.Outbound.AcdGroups | Selection: ACD Group | |
portal.Acd.AgentHome.CallProcessing.Outbound.MaxRingTime | Selection: Maximum Ring Time | |
portal.Acd.AgentHome.CallProcessing.Outbound.ServiceNumbers | Selection: Service Number | |
portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication | Selection: User Communication Numbers | |
portal.Acd.AgentHome.CallProcessing.Outbound.UserDefined | Selection: User Defined | |
Call Transfer Functions | portal.Acd.AgentHome.CallProcessing.CallTransfer.Agent | Call Transfer Tab: Agent |
portal.Acd.AgentHome.CallProcessing.CallTransfer.AnnounceNumber | Call Transfer Tab: Announcement | |
portal.Acd.AgentHome.CallProcessing.CallTransfer.Group | Call Transfer Tab: Group | |
portal.Acd.AgentHome.CallProcessing.CallTransfer.Number | Call Transfer Tab: Number | |
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser | Call Transfer Tab: PBX Users | |
portal.Acd.AgentHome.CallProcessing.CallTransfer.Synonym | Call Transfer Tab: Synonym | |
portal.Acd.AgentHome.CallProcessing.CallTransfer.Team | Call Transfer Tab: Team | |
portal.UserData.Categories.Settings | Call Transfer Tabs: Categories | |
Columns in PBX Users Call Transfer | portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.Availability | Column: Availability |
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.Forwarding | Column: Redirected to | |
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.PhonePresent | Column: Phone Present | |
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.PhoneWithBgColor | Column: Phone and Status | |
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.TeamsActivity | Column: Teams Activity | |
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.TeamsAvailability | Column: Teams Availability | |
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.UserInfo | Column: User Info |
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