The jtel MiniClient .EXE is now code signed. Note, this will not automatically stop the “smart screen” warnings. According to Microsoft we will just have to wait and see - it could take anywhere betweeen 2 and 4000 downloads and checks by smart screen before it stops displaying warnings, and in fact there is no guarantee that this will ever happen. The code signed .EXE should display JTel GmbH, Alte Landstr. 29, 85521 Ottobrunn, Bayern, DE as the signing entity, issued by GlobalSign GCC R45 EV CodeSigning CA 2020.
This new feature allows users to generate the embedded code to enable the chat function on the video server. If theChatEnabledoption is set totrue, then the caller should have achat buttonand achat windowshould open automatically.
A new column called "Extra Data" in Network IVR Lists has been introduced.
This column can be used to store a larger data fields - typically in JSON format.
The List Functions and List Functions Variables IVR objects have been updated to support the new column for the function: “Add Value to List”.
The List Lookup and List Lookup Variable IVR objects have been updated to be able to store the new column value in a variable.
Note: The list lookup function only uses Field 1 to Field 4 for matching as the new column Extra Data is not indexed and not designed to be used within a search.
The dependencies (usage of a prompt) displayed the name of the version of the IVR application in which it was used. This has been improved to display the name of the routing application and the name of the version.
Transferring an outbound call to another group would cause errors in the call flow and hanging lines on the telephony server. This problem has been fixed.
Editing Routing Applications - Edit Button is sometimes disabled
The first person to login to the web portal after a web server restart would determine the “editability” of routing applications for all users on that webserver. If the user logged in with the mini-client or a teams client, then no users on that webserver would be able to edit routing applications. This problem has been fixed.
Changing to Manual Post Call in Transaction Code Window - Sometimes a call was received
Sometimes when changing to manual post call when closing the transaction code window a call could still be received if the system had queued calls in this instant. This problem has been fixed.
ACD-TAC-001 - shows doubled up entries if a call is transferred
If a call was transferred between two agents, and both recorded a TAC, then ACD_TAC-001 would show both TACs twice in the report. This problem has been fixed.
Only two agents are logged in. Agent 1 received the chat and logged off, the chat was distributed to the free Agent 2. If this agent also logged off, but meanwhle Agent 1 had logged back in, the chat was no longer distributed to Agent 1 again.
Two agents are logged in. The chat was being offered to Agent 1 or was currently being worked on by Agent 1. Agent 1 logged out. The chat was not redistributed to Agent 2 immediately.