Retrieve all AcdAgentStatus

This function retrieves all AcdAgentStatus from the client account.

URL

GET {baseURL}/acd/agentStatus?languagesID={languagesID}

Parameters

Parameter	Type	Data
languagesID	Integer	The ID of the language, in which the translations for the AcdAgentStatus should be returned.

Responses

If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.

Returned Data (200 OK)

A JSON Structure containing the following fields:

Field	Type	Data
records	AcdAgentStatus []	An array of AcdAgentStatus.
count	Integer	The number of records returned.
status	Integer	The return code (also provided by the http status code).

Example

{
    "records": [
        {
            "Abbreviation": null,
            "bOutbound": true,
            "bAgentSettable": true,
            "bVoiceMail": false,
            "bCalls": true,
            "bCallback": false,
...
            "bSMS": false,
            "ResellersID": 1,
            "dtLastModified": "2021-08-27T15:35:55.255+02:00",
            "bTicket": false
        },
...
    ],
    "count": 16,
    "status": 200
}

AcdAgentStatus Set

This function changes the active status of an agent and sets the current active telephone number for the agent.

URL

GET users/control/setAgentStatus?id=&acdAgentStatusID={acdAgentStatusID}&telActive={telActive}

Parameters

Parameter	Where	Type	Data
acdAgentStatusID	URL	Integer	The AcdAgentStatus to set for the agent.
telActive	URL	String	For logged in status, the active telephone number on which the agent is currently working.

Responses

If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.