Description

The CompressedA reports contain aggregated statistics regarding:

• Calls to Service Numbers
• Calls made to ACD groups
• Calls made to agents (summary for the ACD group)
• Outbound calls made by agents

Information such as:

• The number of calls
  • Answered
  • Busy
  • Rejected
  • Abandoned
• Service indicators for calls
  
  • Calls received in standard service times
  • Calls in service level according to 4 different criteria
• Call transfers
  • Agent to agent
  • Agent to group
  • Agent to external destination
• Times for calls
  • From call start to end
  • From offhook to end
  • From call start to connection to agent
  • ...

is provided.

Note: because these statistics are aggregated, not quite as much information is available as from the call detail records. However, this aggregated data can be retained for a much longer time.

Read more in Reporting API - CompressedA