https://wiki.jtel.de/x/kwAF

Statistics_AcdIncomingCallsReport

Calls - In Service

Calls - Not In Service

Calls - Hungup <=

Calls - Hungup >

Calls - Error

AcdGetErrorHangupCallsByGroupEndReason_GroupServiceNumber

Queue - Closed

Queue - Full

Queue - Timeout

Queue - Leave

Queue - Busy

Times - Answer Time

Times - Call Time