The following user settings (User Master Data ... Settings) can be created, to define short cut keys for use in the browser.
In most browsers, the key is accessed using Ctrl+Key oder Ctrl+Alt+Key.
| Setting | Purpose |
|---|---|
| AccessKeys.AcdAgent.Tab.CallTransfer | Access Tab "Call Handling" in Agent Home. |
| AccessKeys.AcdAgent.Tab.CallTransfer.Tab.TransactionCodes | Access Tab "Transaction Codes" in Tab "Call Handling" in Agent Home. |
| AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Agent | Access Tab "Agent" in Tab "Call Handling" in Agent Home. |
| AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Group | Access Tab "Group" in Tab "Call Handling" in Agent Home. |
| AccessKeys.AcdAgent.Tab.CallTransfer.Tab.PBXUser | Access Tab "PBX Users" in Tab "Call Handling" in Agent Home. |
| AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Number | Access Tab "Number" in Tab "Call Handling" in Agent Home. |
| AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Synonym | Access Tab "Synonym" in Tab "Call Handling" in Agent Home. |
| AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Announcement | Access Tab "Announcement" in Tab "Call Handling" in Agent Home. |
| AccessKeys.AcdAgent.Tab.MediaEvents | Access Tab "Media Events" in Agent Home. |
| AccessKeys.AcdAgent.Tab.InboundStatus | Access Tab "Inbound Status" in Agent Home. |
| AccessKeys.AcdAgent.Tab.Calls | Access Tab "Calls" in Agent Home. |
| AccessKeys.AcdAgent.Tab.MediaHistory | Access Tab "Media History" in Agent Home. |
| AccessKeys.AcdAgent.Tab.DiallerCampaigns | Access Tab "Dialler Campaigns" in Agent Home. |
| AccessKeys.AcdAgent.CallHandlingButtons.Hold | Access button "Hold" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.Answer | Access button "Answer" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.Retrieve | Access button "Retrieve" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.CallMonitoringRequestCreate | Access button "Request Supervisor" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.CallMonitoringRequestCancel | Access button "Cancel Supervisor Request" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.Hangup | Access button "Hangup" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.OutboundCall | Access button "Call" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.CallbackCreate | Access button "Callback" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.DiallerChangeStatus | Access button "Dialler Status" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.JunkCall | Access button "Junk Call" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.SendSMS | Access button "SMS" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.Mute | Access button "Mute" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.Loud | Access button "Unmute" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.SupervisorTakeCall | Access button "Take Call" in call control. |
| AccessKeys.AcdAgent.CallHandlingButtons.SupervisorTakeCallLogoutAgent | Access button "Take Call and Logout Agent" in call control. |