Inbound Status

The Inbound Status tab contains the tables for real-time statistics, daily statistics and media events.

The data is narrowed down according to the setting of the following values:

Variable	Wert
$STATISTICS_FROM_HOUR
$STATISTICS_FROM_MINUTE

Inbound Realtime

The Inbound Real Time tab contains only the Real Time Statistics table.

The data is narrowed down according to the setting of the following values:

Variable	Wert
$STATISTICS_FROM_HOUR
$STATISTICS_FROM_MINUTE

The Inbound Since tab contains only the Daily Statistics table.

The data is narrowed down according to the setting of the following values:

Variable	Wert
$STATISTICS_FROM_HOUR
$STATISTICS_FROM_MINUTE

The Tab Inbound 15 contains the table for the daily statistics.

The data are narrowed down as follows:

Bereich

Eingrenzung

Calls

( dtGroupStart >= DATETIME( 'now', 'localtime', '-15 minute' ) )

Agent Logins

( dtCreated >= DATETIME( 'now', 'localtime', '-15 minute' ) )

I.e. the data that is displayed is from a rolling time window that considers the last 15 minutes.

Tab Inbound 60 contains the table for the daily statistics.

The data are narrowed down as follows:

Bereich

Eingrenzung

Calls

( dtGroupStart >= DATETIME( 'now', 'localtime', '-60 minute' ) )

Agent Logins

( dtCreated >= DATETIME( 'now', 'localtime', '-60 minute' ) )

I.e. the data that is displayed is from a rolling time window that considers the last 60 minutes.

The Media Events tab contains the table for media events.