The jtel MiniClient EXE provides APIs which can be used to integrate external systems.
These cover the following use-cases:
See also Mini Client Settings for all required settings.
An automatic REST call can be made by the Mini-Client when an incoming call is received.
To use this feature, the CRM URL must be passed via the standard ACD features (CRM URL in the ACD Group, or via an IVR Application, using the IVR Object "Save additional info and user data".
The following must be configured in the MiniClient configuration:
The following parameters must be set:
AutomaticEXECallCommand - Set this to the name of the executable to be called.
AutomaticEXECallParameters - Set these to the parameters to be passed to the executable. The following variables are available:
$ANumber - the called number
$GroupName - the name of the ACD group
$CRMLink - the complete CRM link provided by the ACD
$ServiceNumber - the service number called
$ServiceName - the name of the service number called
$CallID - the jtel CallID (currently not supported, will be supported in a future release)
$UsersUID - the ID of the User logged into the jtel system
To request the MiniClient to dial a number, call it as follows (assuming an instance is already running for a logged in ACD user):
AcdAgentMiniClient.exe --dial <number> |