The jtel MiniClient EXE provides APIs which can be used to integrate external systems.

These cover the following use-cases:

• Automatically calling a REST service from the mini-client when an incoming call is received
• Automatically calling a windows executable (.EXE) when an incoming call is received
• Making an outbound call by calling the mini client .EXE using parameters

Automatic REST Call

An automatic REST call can be made by the Mini-Client when an incoming call is received. 

To use this feature, the CRM URL must be passed via the standard ACD features (CRM URL in the ACD Group, or via an IVR Application, using the IVR Object "Save additional info and user data".

The following must be configured in the MiniClient configuration:

• AutomaticRESTCRMUrl - Set to True
• CurlRESTCommand - if necessary, alter this command as required. The parameters which are influenced by the ACD, i.e. the $crmurl variable, must be passed by GET (i.e. in the URL). 
• Additional parameters can be added after $crmurl as necessary, or passed as additional POST parameters (a lot, but not all REST services will accept a combination of GET and POST parameters).

Automatic .EXE Call