jtel Braille Agent Home is a version of Agent Home optimised for the use by visually impaired users, with the aid of braille readers and accessibility software.

The layout and functionality has been optimised and features the following:

A flat layout is used with fewer tabs and popups
Text is used wherever relevant instead of colours - for example agent status and telephone status are shown as text values instead of being "implied" using red / green and other colours
Unnecessary components and features can easily be removed using the relevent security group
"Cluttered" components, such as the pager for navigation in tables, are at the bottom. They can still be accessed, but the braille reader will not read all of this first, before reading the actual data
Commonly used functions can be triggered using an access key which can be configured in the user's settings

Configuring Braille Agent Home involves the following steps:

Consider whether Agent Home Braille should be displayed directly after the user logs in
Remove unused and unnecessary functions and information from Agent Home Braille
Configure Access Keys for commonly used functions

Access to Agent Home Braille

Resource	What to check
portal.Acd.AgentHomeBraille	Security groups should have the "X" (Execute) right if users are allowed to access Agent Home Braille.

Directly go to Agent Home (or Agent Home Braille) after Login

This applies to users of Agent Home AND Agent Home Braille.

Resource

What to check

portal.Acd.AgentHomeOnly

as sysadmin under Resources, check the resource portal.Acd.AgentHomeOnly
- make sure that the Resource is set to "Prohibit Inheritance"
- make sure that execute rights "X" are setup for Clients and Users
as sysadmin and reseller admin in the relevant security group for the reseller and then the client
- make sure that execute rights "X" are setup for Clients and Users
as client admin
- configure "X" for the Security Group(s) for Braille Users only
Test the function. Users configured with this right, should be directed to Agent

Changed Functionality

In Agent Home Braille, the area "Outbound" is always visible.

In addition to making an outbound call during a call, the user can use the function area to make a call transfer to a telephone number whilst a call is active.

Using this area is equivalent to changing the active tab to "Number", and inputting a number into the input field, then pressing "Transfer".

Removal of Functions

The following table shows functions which can be removed as necessary using the security group.

The availability of the function is controlled in all cases using the X (Excute) right on the resource.

Functionality	Resource	Visibility of What (X = visible, no X = invisible / removed)
Header Area	portal.Acd.UsersProfilesButtons	Users profiles buttons and popup for running a user profile.
	portal.Acd.Header.Teams.Activity	Teams activity.
	portal.Acd.Header.Teams.Availability	Teams availability.
Tabs in Agent Home	portal.Acd.AgentHome.CallProcessing	Tab: Call Handling
	portal.Acd.AgentHome.CallHistory	Tab: Calls
	portal.Acd.AgentHome.CurrentCalls	Tab: Queue
	portal.Acd.AgentHome.DiallerCampaigns	Tab: Dialler
	portal.Acd.AgentHome.InboundStatus	Tab: Inbound Status
	portal.Acd.AgentHome.MediaEvents	Tab: Media Events
	portal.Acd.AgentHome.MediaHistory	Tab: Media History
	portal.Acd.AgentHome.Records	Tab: Dossier
Various Functions	portal.UserData.Clients.Options.ForeignSystem	Client wide URLs.
	portal.Acd.AgentHome.CallNotes	Function Area: Call Notes
	portal.Acd.AgentHome.CallProcessing.CallRecording	Function Area: Call Recording
	portal.Acd.AgentHome.CallProcessing.TransactionCodes	Tab: Transaction Codes (Simple).
	portal.Acd.AgentHome.CallProcessing.TransactionCodes.Categories	Tab: Transaction Codes (Tree).
Call Handling Functions	portal.Acd.AgentHome.CallProcessing.CallbackRequest	Button: Callback
	portal.Acd.AgentHome.CallProcessing.DiallerAnsweringMachine	Button: Answering Machine
	portal.Acd.AgentHome.CallProcessing.DiallerChangeStatus	Button: Result
	portal.Acd.AgentHome.CallProcessing.GetSupervisor	Button: Supervisor
	portal.Acd.AgentHome.CallProcessing.Hangup	Button: Hangup
	portal.Acd.AgentHome.CallProcessing.HoldRetrieve	Button: Hold / Retrieve
	portal.Acd.AgentHome.CallProcessing.JunkCall	Button: Junk Call
	portal.Acd.AgentHome.CallProcessing.Offhook	Button: Offhook
	portal.Acd.AgentHome.CallProcessing.Refer	Button: Refer
Make Outbound Call Area	portal.Acd.AgentHome.Call.DoCall	Whole Area visible / invisible
	portal.Acd.AgentHome.CallProcessing.Outbound.AcdGroups	Selection: ACD Group
	portal.Acd.AgentHome.CallProcessing.Outbound.MaxRingTime	Selection: Maximum Ring Time
	portal.Acd.AgentHome.CallProcessing.Outbound.ServiceNumbers	Selection: Service Number
	portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication	Selection: User Communication Numbers
	portal.Acd.AgentHome.CallProcessing.Outbound.UserDefined	Selection: User Defined
Call Transfer Functions	portal.Acd.AgentHome.CallProcessing.CallTransfer.Agent	Call Transfer Tab: Agent
	portal.Acd.AgentHome.CallProcessing.CallTransfer.AnnounceNumber	Call Transfer Tab: Announcement
	portal.Acd.AgentHome.CallProcessing.CallTransfer.Group	Call Transfer Tab: Group
	portal.Acd.AgentHome.CallProcessing.CallTransfer.Number	Call Transfer Tab: Number
	portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser	Call Transfer Tab: PBX Users
	portal.Acd.AgentHome.CallProcessing.CallTransfer.Synonym	Call Transfer Tab: Synonym
	portal.Acd.AgentHome.CallProcessing.CallTransfer.Team	Call Transfer Tab: Team
	portal.UserData.Categories.Settings	Call Transfer Tabs: Categories
Columns in PBX Users Call Transfer	portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.Availability	Column: Availability
	portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.Forwarding	Column: Redirected to
	portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.PhonePresent	Column: Phone Present
	portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.PhoneWithBgColor	Column: Phone and Status
	portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.TeamsActivity	Column: Teams Activity
	portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.TeamsAvailability	Column: Teams Availability
	portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.UserInfo	Column: User Info

Access Keys

Access keys can be set up by adding a setting to the user account settings:

Users ...
Edit a User
Settings
Add (or edit) a setting

The name of the setting is the access key you wish to setup.

The value of the setting, is the access key you would like to use. The accesskey is a single letter, for example "a" and the accesskey must be pressed in combination with:

Windows: the Alt key - so for "a" you would press "Alt+a"
Mac: Ctrl + Option - so for "a" you would press "Ctrl+Option+a"#

Note - some accesskeys cannot be used, as they are used by the browser itself. Please refer to your browser documentation on usable access keys.

The following access keys can be setup (for any user, not just users of Agent Home Braille).

Access Key (Name of Setting)	Description
AccessKeys.AcdAgent.CallHandlingButtons.Answer	Button: Answer
AccessKeys.AcdAgent.CallHandlingButtons.CallbackCreate	Button: Callback
AccessKeys.AcdAgent.CallHandlingButtons.DiallerChangeStatus	Button: Result
AccessKeys.AcdAgent.CallHandlingButtons.Hangup	Button: Hangup
AccessKeys.AcdAgent.CallHandlingButtons.Hold	Button: Hold
AccessKeys.AcdAgent.CallHandlingButtons.JunkCall	Button: Junk Call
AccessKeys.AcdAgent.CallHandlingButtons.OutboundCall	Button: Call (Outbound)
AccessKeys.AcdAgent.CallHandlingButtons.Retrieve	Button: Retrieve
AccessKeys.AcdAgent.CallHandlingButtons.SendSMS	Button: SMS
AccessKeys.AcdAgent.Tab.CallTransfer	Tab: Call Handling
AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Agent	Call Transfer Tab: Agent
AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Team (Valid from release 3.41)	Call Transfer Tab: Team
AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Announcement	Call Transfer Tab: Announcement
AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Group	Call Transfer Tab: Group
AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Number	Call Transfer Tab: Number
AccessKeys.AcdAgent.Tab.CallTransfer.Tab.PBXUser	Call Transfer Tab: PBX User
AccessKeys.AcdAgent.Tab.CallTransfer.Tab.Synonym	Call Transfer Tab: Synonym
AccessKeys.AcdAgent.Tab.CallTransfer.Tab.TransactionCodes	Call Transfer Tab: Transaction Codes
AccessKeys.AcdAgent.Tab.Calls	Tab: Calls
AccessKeys.AcdAgent.Tab.CurrentCalls	Tab: Queue
AccessKeys.AcdAgent.Tab.DiallerCampaigns	Tab: Dialler
AccessKeys.AcdAgent.Tab.InboundStatus	Tab: Inbound Status
AccessKeys.AcdAgent.Tab.MediaEvents	Tab: Media Events
AccessKeys.AcdAgent.Tab.MediaHistory	Tab: Media History
AccessKeys.DataTable.Filter	Data Table Filter Edit Box