This object is used to create an AcdEvent for distribution in the system. It provides fine grained control of the parameters needed to create an event.
Parameters
Object Name | Name of this object instance |
AcdEvent Type | The type of event to create. |
ACD Group | The group the event should be distributed via. The group can be selected according to the following guidelines:
|
Agent | Optional. The ID of the user to receive the event. |
Sender | The sender of the event. In most cases $caller should be used, but this is not required. |
Receiver | The receiver of the event. In most cases $called should be used, but this is not required. |
Priority | Specify a priority from 0 to 200. If not specified, 50 is used. |
Appointment Date | The date part of the required appointment in the format yyyy-mm-dd or yyyymmdd The fields Appointment Date and Appointment Time are set as follows:
Note: actual distribution depends on the agents logged in and the distribution requirements (skill, priority etc.). |
Appointment Time | The time part of the required appointment in the format hh:mm or hhmm See Appointment Date above for important details on how to use this parameter. |
Subject | The subject to use for the event. |
CRM-URL | An optional URL to an external system. |
User Data | An optional user data entry. |
Data | The event data used to create the event. Example <eventData> |
Skill (1, 2, 3) | Optional Skill (1, 2, 3) |
Minimum Skill (1, 2, 3) | Optional minimum value for Skill (1, 2, 3) |
Outputs
Output | Used when ... |
Continue | If the event is successfully created, this output is used. |
Error | If an error occurs creating the event, this output is used. |