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FieldExplanation
Client IDID of the client in which the Connector is created
NameName of the Connector
Title

Title of the Connector

WhatsApp

When inactive, the Connector is a Chat Connector

When active, the Connector functions both as a Chat and a Whatsapp Connector

Distribution
FieldExplanation
ACD GroupThe ACD-Group inside which the events are distributed

Max Chats all Agents

The maximum amount of simultaneous chat events that can be handled by the Connector amongst all agents in the configured ACD-Group 
PriorityThe priority of incoming chat events. Used primarily when more than one Connector is attached to the same ACD-Group
Maximum connect wait time (s)The amount of time that can pass before an agent must have opened the incoming chat event by pressing on the indicator. If the configured value is exceeded, the event will be redistributed to another agent 
Maximum agent answer time (s)The amount of time that can pass before the agent has sent the first reply to the customer. If the configured value is exceeded, the event will be redistributed to another agent
Maximum free agent search time (s)The maximum amount of time the system will search for an available agent. If the configured value is exceeded the event will be closed and the customer will be informed
Skill 1The first skill which can be attached to incoming events.
Minimum Skill 1The minimum value of skill 1 required by an agent to have the event distributed to him
Ignore skill 1 after timeout (s)The amount of time that will pass until skill 1 is ignored and not considered in event distribution
Skill 2The second skill which can be attached to incoming events.
Minimum Skill 2The minimum value of skill 2 required by an agent to have the event distributed to him
Ignore skill 2 after timeout (s)The amount of time that will pass until skill 2 is ignored and not considered in event distribution
Skill 3The third skill which can be attached to incoming events.
Minimum Skill 3The minimum value of skill 3 required by an agent to have the event distributed to him
Ignore skill 3 after timeout (s)The amount of time that will pass until skill 3 is ignored and not considered in event distribution
Ignore Skills after timeout (s)The amount of time that will pass until all configured skills are ignored and not considered in event distribution
Ignore skills if no agents with skills availableIf checked, skill distribution will be inactive when no agents with the required skills are available in the ACD-Group
Code
Field

Example Configuration

Configuration

{
"noAgents":"Sorry, currently there are no agents available. Please try again later.",
"noAgents#de":"Es tut uns leid, aber derzeit sind keine Agenten verfügbar. Bitte probieren Sie etwas später nochmal.",
"outOfService":"Sorry, but currently we are closed. Please try again during office hours.",
"outOfService#de":"Es tut uns leid, derzeit sind wir geschlossen. Bitte probieren Sie es während unsere Öffnungszeiten wieder.",
"agentTyping":"Agent $agent is typing...",
"agentTyping#de":"Agent $agent schreibt ...",
"bye":"Thank you for using our service. Goodbye.",
"bye#de":"Danke, dass Sie unseren Service genutzt haben. Auf Wiedersehen.",
"byeNoAgent": "Sorry, currently there are no agents available. Please try again later.",
"byeNoAgent#de":"Es tut uns leid, aber derzeit sind keine Agenten verfügbar. Bitte probieren Sie etwas später nochmal.",
"welcomeMessage":"Welcome!",
"welcomeMessage#de":"Herzlich willkommen!.",
"editorPlaceholder":"Enter your message here.",
"editorPlaceholder#de":"Geben Sie Ihre Nachricht hier ein."
}

Explanation:
noAgentsWhen no agent is available, the configured message is sent to the customer
outOfServiceWhen a customer sends a message outside business hours, the configured message is sent to the customer
agentTyping

When the agent enters a response to the customer, the configured message is sent to the customer.

Note
iconfalse
titleWhatsApp

This message is not displayed to customers who use WhatsApp


byeWhen the chat event is closed,  
byeNoAgentWhen no agent is available, 
welcomeMessageAfter a customer has sent a message and opened a new event, 
editorPlaceholder

This message is displayed to the customer after the window for chat is opened at the external website. 

Note
iconfalse
titleWhatsApp

This message is not displayed to customers who use WhatsApp



Code


Code Block
languagetext
<script src='https://websiteurl.de:3003/gui//chat.js'></script>
<script type="text/javascript">
   JTEL.initChat({ 
       Hash: 'ZkGgUcDkLPEY',
       BaseWSURI: 'wss://chatserverurl.de:3003',
       BaseResourceURI: 'https://storageserverurl:3003/gui', //optional
       pdata: {name:'John Doe', email:'john.doe@example.com', sender:'John Doe', receiver:'My Chat Connector', userdata:'123456', userdata2:'userdata2', userdata3:'userdata3'},
       udata: {anyfield1:'Any Field 1', anyfield2:'Any Field 2'} });
</script>


Explanation:

To access the jtel server, the code is embedded into the external website. The code is generated with the settings from the parameters in the jtel portal, as well as the settings from the page Master Data in the chat Connector configuration.

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