Page History

...

Field	Explanation
Client ID	ID of the client in which the Connector is created
Name	Name of the Connector
Title	Title of the Connector
WhatsApp	When inactive, the Connector is a Chat Connector When active, the Connector functions both as a Chat and a Whatsapp Connector

Distribution

Field	Explanation
ACD Group	The ACD-Group inside which the events are distributed
Max Chats all Agents	The maximum amount of simultaneous chat events that can be handled by the Connector amongst all agents in the configured ACD-Group
Priority	The priority of incoming chat events. Used primarily when more than one Connector is attached to the same ACD-Group
Maximum connect wait time (s)	The amount of time that can pass before an agent must have opened the incoming chat event by pressing on the indicator. If the configured value is exceeded, the event will be redistributed to another agent
Maximum agent answer time (s)	The amount of time that can pass before the agent has sent the first reply to the customer. If the configured value is exceeded, the event will be redistributed to another agent
Maximum free agent search time (s)	The maximum amount of time the system will search for an available agent. If the configured value is exceeded the event will be closed and the customer will be informed
Skill 1	The first skill which can be attached to incoming events.
Minimum Skill 1	The minimum value of skill 1 required by an agent to have the event distributed to him
Ignore skill 1 after timeout (s)	The amount of time that will pass until skill 1 is ignored and not considered in event distribution
Skill 2	The second skill which can be attached to incoming events.
Minimum Skill 2	The minimum value of skill 2 required by an agent to have the event distributed to him
Ignore skill 2 after timeout (s)	The amount of time that will pass until skill 2 is ignored and not considered in event distribution
Skill 3	The third skill which can be attached to incoming events.
Minimum Skill 3	The minimum value of skill 3 required by an agent to have the event distributed to him
Ignore skill 3 after timeout (s)	The amount of time that will pass until skill 3 is ignored and not considered in event distribution
Ignore Skills after timeout (s)	The amount of time that will pass until all configured skills are ignored and not considered in event distribution
Ignore skills if no agents with skills available	If checked, skill distribution will be inactive when no agents with the required skills are available in the ACD-Group

Code

Field

Example Configuration

Configuration

{
"noAgents":"Sorry, currently there are no agents available. Please try again later.",
"noAgents#de":"Es tut uns leid, aber derzeit sind keine Agenten verfügbar. Bitte probieren Sie etwas später nochmal.",
"outOfService":"Sorry, but currently we are closed. Please try again during office hours.",
"outOfService#de":"Es tut uns leid, derzeit sind wir geschlossen. Bitte probieren Sie es während unsere Öffnungszeiten wieder.",
"agentTyping":"Agent $agent is typing...",
"agentTyping#de":"Agent $agent schreibt ...",
"bye":"Thank you for using our service. Goodbye.",
"bye#de":"Danke, dass Sie unseren Service genutzt haben. Auf Wiedersehen.",
"byeNoAgent": "Sorry, currently there are no agents available. Please try again later.",
"byeNoAgent#de":"Es tut uns leid, aber derzeit sind keine Agenten verfügbar. Bitte probieren Sie etwas später nochmal.",
"welcomeMessage":"Welcome!",
"welcomeMessage#de":"Herzlich willkommen!.",
"editorPlaceholder":"Enter your message here.",
"editorPlaceholder#de":"Geben Sie Ihre Nachricht hier ein."
}

Explanation:

noAgents

When no agent is available, the configured message is sent to the customer

outOfService

When a customer sends a message outside business hours, the configured message is sent to the customer

agentTyping

When the agent enters a response to the customer, the configured message is sent to the customer.

Note

icon	false
title	WhatsApp

This message is not displayed to customers who use WhatsApp

bye

When the chat event is closed,

byeNoAgent

When no agent is available,

welcomeMessage

After a customer has sent a message and opened a new event,

editorPlaceholder

This message is displayed to the customer after the window for chat is opened at the external website.

Note

icon	false
title	WhatsApp

This message is not displayed to customers who use WhatsApp

Code

Code Block

language	text

<script src='https://websiteurl.de:3003/gui//chat.js'></script>
<script type="text/javascript">
   JTEL.initChat({ 
       Hash: 'ZkGgUcDkLPEY',
       BaseWSURI: 'wss://chatserverurl.de:3003',
       BaseResourceURI: 'https://storageserverurl:3003/gui', //optional
       pdata: {name:'John Doe', email:'john.doe@example.com', sender:'John Doe', receiver:'My Chat Connector', userdata:'123456', userdata2:'userdata2', userdata3:'userdata3'},
       udata: {anyfield1:'Any Field 1', anyfield2:'Any Field 2'} });
</script>

Explanation:

To access the jtel server, the code is embedded into the external website. The code is generated with the settings from the parameters in the jtel portal, as well as the settings from the page Master Data in the chat Connector configuration.

REST

Token Post

Field

Example Configuration

Url

Code Block

language	text

https://myrestservice.example.com/service/GetToken

Header

Code Block

language	text

Cache-Control: no-cache
Content-Type: application/x-www-form-urlencoded;charset=UTF-8
Authorization: Basic XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Body

Code Block

language	text

grant_type=client_credentials&redirect_uri=https://myrestservice.example.com/service/api/v1/Customers/Contacts

Report Export Post

Field

Example Configuration

Url

Code Block

language	text

https://myrestservice.example.com/service/api/v1/Customers/Contacts

Header

Code Block

language	text

Cache-Control: no-cache
Content-Type: application/json
Authorization: Bearer $tokenResponse.body.JSON.access_token

Body

Code Block

language	text

{"CustomerNumber":"$chatConnector.id",
"XMLCodedData":"$xmlTemplate.encoded.base64"}

Xml Template

Code Block

language	text

<?xml version="1.0" encoding="utf-8"?>
<chatReport>
<Size>$report.bytes</Size>
<Content>$report.encoded.base64</Content>
</chatReport>

...

Page tree

Versions Compared

Old Version 18

New Version 19

Key

Distribution

Code

Explanation:

Explanation:

REST

Token Post

Report Export Post