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ACD-TAC-001 - ACD Transaction Code Report and variant
(jtel Portal WIKI)
Description This report indicates which transaction code was set for which call. Therefore, additional information like call data, ACD Group information of the call, time of the setting of the transaction code as well as the corresponding agent,...
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ACD-TAC-001 - ACD Transaction Code Report and variant
(jtel Portal WIKI)
Description This report indicates which transaction code was set for which call. Therefore, additional information like call data, ACD Group information of the call, time of the setting of the transaction code as well as the corresponding agent,...